A subsidiary of multilingual solutions provider Open Access BPO, Call Center Taipei specializes in multi-channeled customer support solutions delivered via phone, email, and live chat. Using English and Chinese as our business languages, our bilingual call center solutions are designed to meet the unique needs of businesses catering to Chinese-speaking populations.
Before establishing Call Center Taipei, Open Access BPO started as a telemarketing firm in San Carlos, California, providing outbound sales calls for a financial services firm. We eventually branched out to other business process outsourcing (BPO) areas, particularly customer service, when we expanded our office to the Philippines. Now specializing in multilingual BPO solutions, we launched Call Center Taipei in Taiwan to be able to have a better understanding of the country’s communication practices, consumer behaviors, and service preferences.
We understand the importance of bridging your brand to your target audience, and we accomplish this by helping you communicate with your customers in the language they are most comfortable using. Operating in culturally diverse Asian locations also allows us to source agents who possess both mastery of the Chinese language and knowledge about important traditions that Taiwanese and other Chinese-speaking customers look for when communicating with a business.
Through our solutions, we aim to elevate the quality of customer experience that you provide. Let us help you eliminate language barriers and foster true connections to boost customer engagement and loyalty.